Delivery

Die Hekelpennetjie – Handmade with love, care and attention to detail.

Last updated: 24 October 2026

Die Hekelpennetjie is based in Prieska, Northern Cape. This policy explains where we deliver, how and when your order is sent, and what delivery costs.

1. Where we deliver

We deliver within South Africa only, to towns and cities throughout the country.

We do not sell internationally through the online shop. If you live outside South Africa and would like to order something, please contact us directly by email or WhatsApp. Such orders are arranged outside the online shop.

2. Delivery options

At checkout you choose one of two options:

• PUDO parcel locker: we send your parcel to a PUDO parcel locker of your choice, where you collect it with a code. PUDO is a convenient and affordable option, particularly for customers in smaller towns where a courier branch may not be nearby.
• Delivery to your door: a courier delivers the parcel to your address.

Each product has a fixed parcel size (PUDO size XS to XL), and the parcel size determines the delivery price. When an order contains more than one item, the largest parcel size in the order applies.

Large mats are delivered to your door. If you would rather collect a large mat from a PUDO parcel locker, contact us before you order so we can check whether that size fits in a locker.

3. Delivery costs

The delivery price is a fixed amount per parcel size, including for delivery to your door. You see the exact delivery cost at checkout before you pay; we do not send a quotation afterwards.

Delivery prices may change from time to time. The price shown at checkout when you ordered applies to your order.

4. Free delivery

Orders with a total product value of R1,000 or more qualify for free delivery within South Africa, for both the PUDO parcel locker and delivery to your door. The checkout shows automatically when your order qualifies.

5. Production and dispatch time

All products are handmade. Each product page shows the total delivery time: the production time, plus the time until the next dispatch day, plus the courier’s time.

• Ready to ship: the product is finished or will be finished within 1–2 days, and goes out with the next dispatch cycle.
• Made to order: the production time is shown on the product page and depends on the size, design, complexity and availability of the yarn. As a guide, most orders take approximately 2–3 weeks, although some may take 3–6 weeks. The time on the product page applies to your order.
• Dispatch: we hand orders to the courier every 2 weeks. An order completed shortly after a dispatch day goes out with the next dispatch cycle.

The following factors may affect the waiting period:

• Availability of the requested yarn colour and type.
• The time the yarn supplier needs to deliver materials.
• The size and complexity of the product.
• The number of orders already in progress.
• Public holidays and weekends.

If an order is placed over a weekend, the yarn may only be ordered on the next working day.

We keep you informed throughout the process. All timeframes are estimates, and any significant delay will be communicated to you as soon as possible. For your rights if an order takes longer than the time shown, see our Returns and Refunds Policy.

6. Out-of-stock products and delays

Because Die Hekelpennetjie’s products are handmade, each order depends on the availability of the required materials and production time.

• If a product or a specific yarn colour is unavailable, we will let you know.
• If a yarn supplier does not have the required materials in stock, the supplier may first need to order them. This can extend the production time.
• If a delay significantly affects your order, we will discuss possible solutions with you. You may also choose to cancel and receive a full refund.

7. Packaging and hygiene

All products are made with care in a clean and tidy working environment. Once a product has been completed, it is carefully packaged and placed in a clean, protective bag until it is ready for dispatch. Die Hekelpennetjie strives to ensure that products are delivered to customers in good condition.

8. Shipping details and tracking

Once your order has been dispatched, you receive the available shipping details, such as a tracking number where available.

9. Correct delivery details

Please make sure that your delivery address or chosen PUDO parcel locker, mobile number and email address are correct. If a parcel is delayed or returned because of incorrect details, we will contact you to find a solution. We will discuss any extra delivery cost this causes with you in advance.

10. Lost, delayed or damaged parcels

Die Hekelpennetjie carefully packages every completed product before handing it over for delivery. The parcel remains our responsibility until it has been delivered to your address or until you have collected it from the PUDO parcel locker.

If a parcel is delayed, lost or arrives damaged:

1. Contact Die Hekelpennetjie as soon as possible.

2. Keep your order number, tracking number and any relevant photographs available.

3. We submit the necessary enquiry to the courier.

4. We work with you to resolve the issue, for example through a replacement or a refund.

Die Hekelpennetjie cannot exclude liability where the law provides otherwise. Any applicable consumer rights remain in force.

11. Contact details

• Seller: Christi Tredoux, trading as Die Hekelpennetjie (sole trader)
• Physical address: Plaas Nuwejaarskraal, Prieska 8940, Northern Cape, South Africa
• Phone and WhatsApp: +27 79 081 9910
• Email: christistorm99@gmail.com
• Website: https://diehekelpennetjie.co.za

Die Hekelpennetjie – handmade with love, care and attention to detail.